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Privacy Policy

Privacy Policy

This Privacy Policy describes how LOKHOTARA ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our e-commerce jewelry website (LOKHOTARA).

1. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information: Name, shipping address, billing address, email address, phone number, payment information (e.g., credit card details, though processed securely by third-party payment gateways), and any other information you choose to provide (e.g., birthdate for special offers).
  • Order Information: Details of the products you purchase, transaction history, and order fulfillment information.
  • Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other statistics related to your interaction with our website. We may use cookies and similar tracking technologies for this purpose.
  • Communication Information: Records of your communications with us, including emails and customer service inquiries.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: To fulfill your purchases, process payments, and deliver your jewelry products.
  • To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.
  • To Improve Our Website and Services: To understand how users interact with our website, troubleshoot issues, and enhance user experience.
  • For Marketing and Promotions: To send you promotional offers, newsletters, and information about new products or special events, where permitted by law and based on your preferences.
  • For Security and Fraud Prevention: To protect our website, customers, and business from fraud and other illegal activities.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing assistance. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete personal information.
  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.
  • Opt-Out: The right to opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: contact@lokhotara.com
  • By lokhotara.com/help

Last Updated: 2026-03-05