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Frequently asked questions

Some common questions answered.

  • Rings: A diverse collection including engagement, wedding, and fashion rings, crafted in various precious metals and adorned with diamonds and colored gemstones.
  • Necklaces & Pendants: From elegant solitaires to intricate designs, featuring chains, chokers, and lariats with diamonds, pearls, and other precious stones.
  • Earrings: A wide range of studs, hoops, and dangle earrings in all precious metals, perfect for any style or occasion.
  • Bracelets & Bangles: An exquisite selection of tennis, charm, and cuff bracelets, along with classic bangles, featuring fine metalwork and gemstones.

You can reach our customer support team by Contact Us,  or using our helpdesk service  of our website. Our dedicated team is available on weekdays from morning 10 A.M. to evening 6 P.M. to assist with any inquiries or issues. You can always opt for "Request a Callback" option available  in "Contact Us" Page.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

If you are not yet signed up, please click "Sign In" in the top right corner of the Home page or the Navigation bar on our website. 
From there, you can sign up by clicking the "Sign Up Now" button. You will be prompted to enter your details, such as your name, email address, and a password(See Password Guidelines). Follow the on-screen instructions to complete your registration. 
Alternatively, if you have a Google/Gmail account, you can click "Sign in Via Google." In both cases, please remember your credentials for future logins.

Remember to update Information in account details page, like phone number , address etc.

If you have forgotten your password, please click "Sign In" and then select the "Forgot Password?" option. Enter the email address associated with your account, and we will send you a password recovery link. Please check your inbox, and if you don't see it, remember to check your spam or junk folder as well. Follow the instructions in the email to reset your password. 

Remember to update Information in account details page, like phone number , address etc.

Password Policy Guidelines for Strong Passwords

To ensure the security of your account, please adhere to the following password policy guidelines:

  1. Minimum Length: Your password must be at least 8 characters long.
  2. Character Diversity: Include a combination of the following character types:

    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Special characters (!@#$%^&*()_+-=[]{}|;':",./<>?)
  3. Avoid Personal Information: Do not use easily guessable information such as your name, email, birthdate, or common dictionary words.
  4. No Sequential or Repetitive Characters: Avoid simple sequences (e.g., "12345678", "abcdefgh") or repetitive characters (e.g., "aaaaaaa").
  5. Uniqueness: Do not reuse passwords from other accounts or previous passwords used for this system.
  6. Confidentiality: Never share your password with anyone.
  7. Regular Updates: It is recommended to change your password periodically.

Let's break down the shipping and payment policies in detail:

  1. Free Shipping Eligibility:

    • Condition: Orders that are prepaid (meaning paid for in advance, not Cash on Delivery) and have a total value exceeding Rs. 999 are eligible for free shipping.
    • Important Note: This offer is not permanent and can be changed or withdrawn at any time without prior notification. It's always a good idea to check the current policy at the time of your purchase.
  2. Standard Shipping Charges (for non-COD orders or orders not qualifying for free shipping):

    • Calculation Method: Shipping costs are determined dynamically at the checkout stage. This means the system uses "live courier rates," which are real-time prices provided by shipping carriers based on factors like the destination, package weight, and chosen service. You will see the exact shipping cost before finalizing your purchase.
  3. Cash on Delivery (COD) Specifics:

    • COD Fee: A fixed charge of Rs. 89 is applied to all orders placed using the Cash on Delivery payment method. This is a separate fee in addition to any standard shipping charges that might apply.
    • Shipping Charge Adjustment for COD: Initially, at checkout, the shipping charge for a COD order might be calculated using live courier rates. However, once your order has been dispatched from the warehouse, the final shipping charge for that COD order will be adjusted to the flat Rs. 89 COD fee. Your total order amount will then be updated to reflect this change.
    • COD Weight Limit: There is a strict weight restriction for Cash on Delivery orders. Any single order placed with COD cannot exceed a total weight of 500 grams. If your order's total weight goes beyond this limit, you will not be able to proceed with the Cash on Delivery option and will be required to select an alternative payment method (such as credit/debit card, net banking, or other prepaid options) to complete your purchase.

Lokhotara accepts returns/exchanges within 3 days of delivery for unworn items with original packaging and proof of purchase. Custom, personalized, final sale, and most earrings are non-returnable. To initiate return fillup the form in Returns Page. You will receive an update via email and WhatsApp once your return or replacement has been verified and approved. Customers are responsible for return shipping costs, recommended via trackable, insured methods. Refunds are processed to the original payment method after inspection, with potential restocking fees and non-refundable original shipping. 

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