Frequently asked questions
Here are some common questions about our company.
- Rings: A diverse collection including engagement, wedding, and fashion rings, crafted in various precious metals and adorned with diamonds and colored gemstones.
- Necklaces & Pendants: From elegant solitaires to intricate designs, featuring chains, chokers, and lariats with diamonds, pearls, and other precious stones.
- Earrings: A wide range of studs, hoops, and dangle earrings in all precious metals, perfect for any style or occasion.
- Bracelets & Bangles: An exquisite selection of tennis, charm, and cuff bracelets, along with classic bangles, featuring fine metalwork and gemstones.
- Custom & Specialty Jewelry: Offering bespoke design services, a refined men's collection, and coordinated jewelry sets for a truly personalized experience.
You can reach our customer support team by emailing contact@lokhotara.com, or using our helpdesk service of our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Lokhotara accepts returns/exchanges within 5 days of delivery for unworn items with original packaging and proof of purchase. Custom, personalized, final sale, and most earrings are non-returnable. To initiate, contact customer service for a Return Authorization (RA) number. Customers are responsible for return shipping costs, recommended via trackable, insured methods. Refunds are processed to the original payment method after inspection, with potential restocking fees and non-refundable original shipping.
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